Support

Running a pool service business is enough work without fighting your software. If you need us, we're here.

Just call

Real people on the other end. If you'd rather talk than type, this is the number.

Need help getting set up?

Email support@poolspartan.com and we'll walk you through it — importing customers, configuring routes, connecting Stripe, dialing in your first invoice. No hourly rate, no implementation fee, no productized onboarding program. Just ask.

Email us

For billing questions, sync issues, login problems, or anything that looks like a bug on our end:

support@poolspartan.com

We respond within one business day. Please include:

Your business name and the email you sign in with
What you were doing when the problem happened
A screenshot if you can grab one

For your crew (FieldSpartan)

Pool pros running the mobile app on the truck have a separate support channel — that app lives at FieldSpartan.

fieldspartan.com/support →

Security issues

If you believe your account has been compromised or you've found a security issue:

security@poolspartan.com

Privacy and data requests

For requests about your data (access, correction, deletion):

privacy@poolspartan.com

Read the full Privacy Policy.

Common questions

How is this actually free?

PoolSpartan is free for pool service businesses to use. No subscription, no per-seat pricing, no “contact sales” tier. You can run your whole business in it without paying us a cent.

Our revenue is a flat $4.95 Back Office Billing Fee added to each invoice. By default it's paid by your customer (it appears as a line item on their invoice), not by you. We never take a percentage of your service price, and we never charge you to use the software.

Card and ACH processing fees from our payment processor (Stripe) are separate from the Billing Fee. By default you pay those. You can flip a setting to pass them onto the customer as a transparent line item instead — those fees go to Stripe, not to us.

The reason it's structured this way: it lines up our incentives with yours. If the software doesn't help you actually collect invoices, we don't eat. Subscription software gets paid the same whether you grew this year or shrunk. We don't. Full breakdown with example invoice math →

Do I have to use PoolSpartan for payments to use the rest of it?

No. Routes, customers, scheduling, chemistry, invoicing, the whole back-office — all of it works on its own. Most operators do connect Stripe and run payments through us because it's where the autopay + card-on-file flows live, but it's opt-in.

What about my crew — do they need their own accounts?

Yes, but it's free. Pool pros download FieldSpartan on their phone, you invite them into your PoolSpartan workspace with a code, and they get the day's route on the truck. Their visits, photos, and chemistry readings sync back to you automatically.

I'm switching from another software — can I import customers?

Yes. CSV / Excel / JSON imports for customers, locations, and service history. Email support and we'll walk you through it the first time — we'd rather you get it right than re-do it.

What happens to my data if I stop using PoolSpartan?

It's yours. Export customers, visits, invoices, and payment history at any time. If you close your account, we hold the data for a wind-down window (so we can answer customer-care or tax-time questions) and then delete it. Details in the Privacy Policy.

Who's behind this?

PoolSpartan is a Zona Vibes product. Zona Vibes is a small, independent shop in Mesa, AZ that builds software for service work — and the company underneath it is built to win when the operator does.

Same shop builds FieldSpartan, the offline-first mobile app pool pros use on the truck. More service trades on the roadmap.